In this section, we've tried to answer common questions and concerns as best as possible. If you don't find yours addressed here, feel free to contact us by e-mail at firstname.lastname@example.org.
What is New Media Operations?
New Media Operations, a department of Time Inc.'s Information Technology Division, is the organization responsible for the management, monitoring and maintenance of Time Inc. New Media's Internet website, Pathfinder. New Media Operations Provides:
Who should I contact in case of an Emergency?
In the case of a Pathfinder emergency, please call the New Media Operations Hotline at 212-522-7742. This number is answered 24 hours per day, 7 days per week. Between the hours of 9 am and 6 pm weekdays and all day on weekends, a help desk representative will be available to answer all calls and to page an on-call Operations engineer.
What constitutes an Emergency?
Critical system issues are defined as those severely impacting TINM‚s business. Issues include:
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How do I obtain an a Pathfinder user account and/or SecureID?
Everyone must have their direct supervisor or department head fill out the online account request form on your behalf before an account is created.
The form can be found at http://cp.pathfinder.com:8080/inside/tech/ops/accountrequest.htmlback to top of page
How do I obtain access to CP, Stager, Inside, etc.?
You must have your direct supervisor or department head provide the appropriate documentation. If you already have an account on CP, have your supervisor or department head send an email to email@example.com specifying the access you will need.
If you do not have an account on CP, your supervisor must fill out the
request form found at http://cp.pathfinder.com:8080/inside/tech/ops/accountrequest.html
Who should I call when I notice broken links or other content related issues?
Broken Links should be reported to the Editor or Producer of the site with the problem.
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My SecureID is broken!! What should I do?
I need to be added to an email list. What should I do?
Send an email to firstname.lastname@example.org
stating exactly what you need.
Help! I forgot my PASSWORD!
Send an e-mail with the subject field 'FORGOT PASSWORD' and your mail address to email@example.com.
How do I submit a technical request?
Technical requests should be submitted by E-mail to firstname.lastname@example.org
What is the turnaround time for submitted requests to be responded to?
Requests are process within
5 working days. Emergencies should be called
in to 2-7742
I need help with my desktop machine. Who should I call?
Call Desktop Support at 522-7777
How do I get my computer hooked up to the Net?
I keep hearing about "Backbone" versus "T3". What's the difference?
The "Backbone" is Time Inc.'s
building wide network connection. The "T3" is a Pathfinder specific
How do I request a new domain (e.g. www.newdomain.com)?
See the Domain name information page.